Frequently
Asked
Questions

CardTrade is a secure way to complete trading card deals online. We hold the buyer’s payment until the card is delivered and confirmed, so both sides are protected.

Yes. CardTrade works for all trading cards, including Pokémon, sports cards, Topps, Panini, Dragon Ball, and more.

If you’re making a deal online, you can protect it with CardTrade.

Anywhere you already trade: Facebook groups, Instagram DMs, Discord, Private deals.

If you can send a message, you can send a CardTrade deal link.

CardTrade holds the payment securely until the card is in your hands.

• Buyers don’t release money until they receive the card

• Sellers only get paid after delivery is confirmed

This removes the risk of scams on both sides.

If there’s an issue with the deal, CardTrade steps in to review and resolve it. You’re not left dealing with a stranger on your own.

For any question, concern, or issue with a deal, our team is here to help. Email us at: support@cardtrade.com. We respond quickly; typically within 1 hour during business hours, and shortly after during evenings and weekends. Every message is reviewed by our team to make sure you get the help you need.

No. You can create a deal in seconds without an account.

You only create an account when you’re ready to send or complete the deal.

Less than a minute. Enter the card, price, and a quick video, then send the link.

The video builds trust between both parties and helps verify the card’s condition and ownership. It reduces disputes and makes deals smoother.

CardTrade uses a simple monthly plan. You choose how much value you want protected, and you can protect unlimited deals within that plan.

No per-deal fees. No marketplace cuts.

eBay charges around 10–13% per transaction. On an $800 deal, that can be over $100 in fees.

With CardTrade, you pay a flat monthly fee and keep more of your money.

Yes. Payments are held securely and are only released after the deal is completed. You stay in control the entire time.

Yes. Identity verification is required before any payment is completed. You’re not dealing with anonymous users.

Yes.

Sellers are protected from chargebacks and payment fraud, and they get paid once delivery is confirmed.

Only after the card is delivered and confirmed. This protects buyers while guaranteeing sellers get paid once the deal is completed.

Any deal where you’re sending money to someone you don’t fully trust (or anyone, really). Especially:

• High-value cards

• First-time transactions

• Deals made in DMs

Because trust isn’t a system. CardTrade replaces “hope” with protection. For a small monthly cost, you can protect hundreds or thousands of dollars in every deal.

Yes. Each plan covers deals up to a certain value. You choose the plan that matches the size of your deals.

You send a secure link to the other person. They join the deal, and you both complete it safely through CardTrade.

If you’re comfortable risking the full value of your deal. Otherwise, CardTrade gives you a simple way to protect your money and complete deals with confidence.