Privacy Policy

1. Information We Collect

We collect information to provide, improve, and secure our Services.

A. Information You Provide

When you use CardTrade, we may collect:

• Name
• Email address
• Phone number
• Account credentials
• Shipping and billing information
• Payment related information processed through third party providers
• Government issued ID and facial data for identity verification
• Photos and videos of cards and possessions, including Digital Coin content
• Messages, deal terms, and transaction details
• Feedback, reviews, and reputation data

B. Identity Verification Data

To maintain a trusted platform, we collect and process:

• Government issued identification
• Facial recognition data, including selfie and liveness checks
• Phone number verification data

This data is used to enforce one account per user and prevent fraud.

C. Transaction and Deal Data

We collect data related to deals conducted using CardTrade, including:

• Deal participants
• Items involved
• Agreed terms
• Payment method
• Shipping details and tracking
• Delivery confirmation
• Disputes and resolutions
• Claim related information for Scam Protection and Shipping Protection

D. Automatically Collected Information

We may automatically collect:

• Device type and operating system
• IP address
• App usage data
• Log files and error reports
• Cookies and similar tracking technologies for web use

2. How We Use Your Information

We use your information to:

• Provide and operate the Services
• Verify user identity and prevent fraud
• Facilitate transactions between users
• Enable Protected Payment functionality through third party providers
• Enable access to Shipping Protection and Scam Protection
• Track shipments and confirm delivery
• Evaluate shipping related issues, including loss or damage, and administer Shipping Protection claims
• Investigate suspected fraud and process Scam Protection claims
• Support dispute resolution and claim review processes
• Provide Scam Packages and support law enforcement reporting where applicable
• Build and display user reputation profiles
• Communicate with you, including support and updates
• Improve product performance and user experience
• Comply with legal and regulatory obligations

3. How We Share Information

We do not sell your personal data.

A. Service Providers

We may share information with:

• Payment processors and financial service providers
• Identity verification providers
• Shipping and logistics providers
• Cloud storage providers, such as AWS
• Analytics providers

B. Other Users

Certain information is visible to other users, including:

• Profile information
• Verification status
• Reputation and feedback
• Limited transaction context
• Digital Coin content

C. Legal and Compliance

We may disclose information if required to:

• Comply with applicable laws or legal requests
• Enforce our terms and policies
• Prevent fraud, abuse, or illegal activity
• Protect users and the platform
• Support fraud investigations or Scam Protection claims
• Provide information to law enforcement or regulatory authorities where appropriate

D. Business Transfers

If CardTrade is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

4. Payments and Financial Data

CardTrade does not directly store full financial account information.

Protected Payment functionality is facilitated through third party providers. These providers may collect and process financial data according to their own privacy policies.

5. Shipping Protection and Transaction Coverage

CardTrade may offer Shipping Protection and other transaction related protection benefits.

These features may involve the collection and use of:

• Shipment tracking data
• Delivery confirmation
• Photos, videos, and packaging evidence
• Claim or dispute information

Shipping Protection is not an insurance product and is not provided by a licensed insurance company. It is a discretionary protection benefit and may be modified or discontinued at any time.

6. Data Retention

We retain your information as long as necessary to:

• Provide the Services
• Maintain transaction and claim records
• Support dispute resolution and protection programs
• Prevent fraud and abuse
• Comply with legal obligations
• Enforce our one account per user policy

Even if you delete your account, certain data may be retained. This may include retaining limited identifying information, such as hashed or otherwise secured identifiers, to prevent duplicate or fraudulent accounts.

7. Data Security

We use industry standard security measures, including:

• Encryption in transit and at rest
• Secure cloud infrastructure
• Access controls and monitoring

However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing

To make a request, contact us at: support@cardtrade.com

9. Account Deletion

You may request account deletion at any time.

Upon deletion:

• Your account will be deactivated
• Personal data will be deleted or anonymized where reasonably possible

However, CardTrade may retain certain information as necessary to:

• Comply with legal and regulatory obligations
• Maintain transaction and claim records
• Prevent fraud and abuse
• Enforce our one account per user policy

10. Children's Privacy

CardTrade is intended for users 18 years of age or older.

We do not knowingly collect data from minors.

11. Cookies and Tracking

We use cookies and similar technologies to:

• Improve functionality
• Analyze usage
• Maintain sessions

You can control cookies through your browser settings.

12. International Users

CardTrade operates in the United States. If you access the Services from outside the United States, you consent to the transfer and processing of your data in the United States.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify users of material changes through the app or email.

14. Contact Us

TraidSafe Inc.

Email: support@cardtrade.com

Website: www.cardtrade.com