Shipping Protection Policy

1. Overview

CardTrade offers Shipping Protection, a feature designed to provide users with an added layer of protection in connection with the shipment of items related to a transaction.

Shipping Protection is intended to help reduce risk associated with lost or damaged shipments when users follow CardTrade's platform requirements and shipping guidelines.

1.1 Not Insurance

Shipping Protection:

• Is not an insurance product
• Is not provided by a licensed insurance company
• Does not create an insurance contract or guarantee reimbursement
• Is a discretionary protection benefit offered by CardTrade

1.2 Conditional Protection

Eligibility for Shipping Protection depends on:

• Proper use of CardTrade features
• Compliance with all platform and shipping requirements
• Accurate and complete transaction documentation

Failure to meet these conditions may result in denial of a claim.

1.3 Discretionary Nature

All determinations related to Shipping Protection, including eligibility, claim approval, and payout amounts, are made by CardTrade in its sole discretion.

CardTrade reserves the right to deny any claim for any reason consistent with this policy.

2. Covered Scenarios

Shipping Protection may apply to shipments associated with a properly documented CardTrade transaction where all eligibility requirements are met.

2.1 Lost Shipment

A shipment that is confirmed lost in transit based on carrier tracking or failure to reach a delivery status within a reasonable timeframe.

2.2 Damaged Shipment

An item that is damaged during transit and is materially inconsistent with its documented condition prior to shipment, including damage that impacts the value of the item.

For damage claims to be eligible, the item's condition prior to shipment must be clearly documented within CardTrade, including through photos, videos, or Digital Coin content.

2.3 Not Covered

Shipping Protection does not apply to:

• Shipments that were not purchased through CardTrade
• Shipments not associated with a documented CardTrade transaction
• Damage resulting from improper, insufficient, or non-compliant packaging
• Damage claims where pre-shipment condition was not documented within CardTrade
• Pre-existing damage or condition issues not accurately documented prior to shipment
• Disputes over condition that are not clearly attributable to shipping damage
• Incorrect addresses provided by the user
• Delivery delays caused by carriers
• Packages marked as delivered by the carrier but claimed as not received (these may fall under Scam Protection if fraud is suspected)
• Items that were already damaged or misrepresented prior to shipment
• Any situation where required platform steps were not followed

3. Eligibility Requirements

To be eligible for Shipping Protection, users must comply with all applicable requirements set forth by CardTrade.

Failure to meet any of these requirements may result in denial of a claim.

3.1 Required Platform Usage

To qualify for Shipping Protection, the shipment must:

• Be associated with a properly documented CardTrade transaction
• Use a shipping label purchased through CardTrade
• Be shipped in accordance with all platform requirements

Shipments that do not meet these requirements are not eligible for Shipping Protection.

3.2 Shipping Label Requirement

Shipping Protection is only available for shipments where the shipping label is generated and purchased through CardTrade.

CardTrade relies on shipment data associated with these labels to determine eligibility, track delivery, and evaluate claims.

Use of any external or manually created shipping label will result in ineligibility for Shipping Protection.

3.3 Carrier Acceptance Requirement

Shipping Protection does not apply until the shipment has been accepted by the carrier.

Eligible shipments must include:

• A confirmed carrier scan showing acceptance of the package
• Valid tracking information
• Delivery confirmation

If there is no proof that the package was scanned and accepted by the carrier, the shipment is not eligible for Shipping Protection.

3.4 Tracking and Delivery Requirements

Shipping requirements vary based on transaction value:

• $0 to $500 — No additional delivery requirements beyond use of a CardTrade shipping label
• Over $500 — Shipment must include signature confirmation upon delivery

Failure to meet these requirements may result in denial of a claim.

3.5 Packaging Requirements

Users are responsible for packaging items in accordance with CardTrade's required standards. Packaging requirements vary based on transaction value:

$0 to $100

• Card must be placed in a top loader or rigid plastic case
• Card must be sandwiched between two pieces of cardboard
• Shipment must be sent in a bubble mailer

$100 to $500

• All requirements from the $0 to $100 tier
• Must include at least 1 inch of bubble wrap (or equivalent cushioning) around all sides of the cardboard protection

Over $500

• All requirements from the $100 to $500 tier
• Bubble wrap must be increased to at least 2 inches of cushioning
• Shipment must be sent in a small cardboard box (not a bubble mailer)

Failure to follow these packaging requirements may result in denial of a claim.

3.6 Condition Documentation Requirement

For damage-related claims, the condition of the item prior to shipment must be clearly documented within CardTrade.

This may include:

• Photos
• Videos
• Digital Coin content

Failure to document pre-shipment condition may result in denial of damage-related claims.

3.7 Compliance with Platform Rules

Users must comply with all CardTrade policies, including:

• Identity verification requirements
• One account per user policy
• Prohibited conduct rules

Any violation of these policies may result in loss of eligibility.

3.8 Timely Shipment

Users must ship items within a reasonable timeframe consistent with the transaction terms.

Failure to ship within a reasonable timeframe may impact eligibility for Shipping Protection.

4. Claim Process

To initiate a claim under Shipping Protection, users must follow the process outlined below.

Failure to follow this process may result in denial of the claim.

4.1 Claim Submission Timing

Users must notify CardTrade and initiate the claim process within five (5) days of:

• The recorded delivery date, or
• The date the issue is discovered

Failure to report the issue within this timeframe may result in denial of the claim.

4.2 Claim Submission Requirements

To submit a claim, users must provide all requested information and documentation, which may include:

• Transaction details documented within CardTrade
• Shipment tracking information
• Proof of carrier acceptance (initial scan)
• Photos or videos
• Evidence of damage or loss
• Any other supporting documentation requested by CardTrade

Incomplete or inaccurate submissions may result in denial of the claim.

4.3 Damage Claim Requirements

For damage-related claims, users must provide clear evidence showing:

• The condition of the item prior to shipment (as documented within CardTrade)
• The condition of the item upon delivery
• The packaging used for shipment

Failure to provide sufficient evidence may result in denial of the claim.

4.4 Platform Record Requirement

CardTrade relies on transaction details, shipment data, and documentation recorded within the platform when reviewing claims.

Users are responsible for ensuring that all relevant transaction details and documentation are recorded within CardTrade.

CardTrade is not responsible for, and may disregard, any communications or evidence that occur outside of the platform.

4.5 Cooperation Requirement

Users must fully cooperate with CardTrade throughout the claim process.

This includes:

• Providing requested information in a timely manner
• Responding to inquiries
• Participating in any required verification steps

Failure to cooperate may result in denial of the claim.

5. Claim Review and Determination

Once a claim is submitted, CardTrade will review the information provided and determine whether the claim qualifies under Shipping Protection.

5.1 Review Process

CardTrade may consider:

• Transaction details documented within the platform
• Shipment tracking and carrier data
• Proof of carrier acceptance
• Evidence submitted by the user
• Compliance with packaging and shipping requirements
• Any other relevant information available to CardTrade

CardTrade may request additional information or clarification during the review process.

5.2 Discretionary Determinations

All claim determinations are made by CardTrade in its sole discretion.

This includes, but is not limited to:

• Whether a loss or damage occurred during shipment
• Whether eligibility requirements have been met
• Whether a claim is approved or denied
• The amount of any payout, if applicable

CardTrade is not obligated to approve any claim or provide any reimbursement.

5.3 Inspection Requirement for Damage Claims

For damage-related claims, CardTrade may require the user to submit the item to CardTrade for inspection prior to any reimbursement.

If requested, the user must:

• Ship the item to CardTrade using instructions provided by CardTrade
• Provide the item in the same condition as received

Failure to comply with this requirement may result in denial of the claim.

CardTrade reserves the right to verify the condition of the item before issuing any payment.

5.4 Payout Determination

If CardTrade elects to approve a claim, any payout amount will be determined in its sole discretion and may consider factors including:

• The value of the transaction
• The condition of the item
• The extent of damage or loss
• The user's compliance with platform requirements
• Any applicable limits, caps, or program guidelines

Payouts may be partial and are not guaranteed to cover the full value of any transaction.

5.5 Final Decisions

All decisions made by CardTrade regarding claims are final.

CardTrade is not obligated to provide an appeal process or reconsideration of any determination.

5.6 Program Modifications

CardTrade reserves the right to modify, limit, suspend, or discontinue Shipping Protection at any time, including changes to eligibility requirements, claim processes, or payout structures.